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Privacy Notice on the Protection and Processing of Personal Data

1. DATA CONTROLLER

Within the scope of Personal Data Protection Law No. 6698 ("KVKK"), your personal data may be processed by Helixa Laboratories, acting as the data controller, within the scope explained below.

Helixa Laboratories values user privacy and the protection of personal data and processes your personal data in accordance with the law and the principles of good faith.

2. PERSONAL DATA PROCESSED

The following personal data may be processed through the Helixa Laboratories website, contact forms, membership processes and digital platforms:

  • Name and surname
  • Telephone number
  • Email address
  • Delivery and billing address
  • IP address
  • Website usage data
  • Cookie data
  • Request and message content
  • Order and transaction information

3. PURPOSES OF PROCESSING PERSONAL DATA

The collected personal data may be processed for the following purposes:

  • Carrying out product and service processes
  • Performing order and delivery operations
  • Managing customer communication processes
  • Evaluating requests and complaints
  • Improving the user experience
  • Carrying out marketing, campaign and information activities
  • Fulfilling legal obligations
  • Ensuring information security processes
  • Conducting website performance and analytics studies. Method and Legal Basis for Collecting Personal Data

Your personal data may be collected through;

  • Website forms,
  • Cookie technologies,
  • Email communications,
  • Social media platforms,
  • WhatsApp communication processes,
  • E-commerce and ordering systems

in electronic environments.

4. YOUR PERSONAL DATA IS PROCESSED BASED ON THE FOLLOWING LEGAL GROUNDS SPECIFIED IN ARTICLES 5 AND 6 OF THE KVKK:

  • The existence of explicit consent,
  • The establishment and performance of a contract,
  • The fulfilment of a legal obligation,
  • The protection of legitimate interests

as the applicable legal grounds.

5. TRANSFER OF PERSONAL DATA

Helixa Laboratories may share your personal data, on a limited basis, with the following parties:

  • Cargo and logistics companies
  • Payment and financial institutions
  • Technical infrastructure and hosting providers
  • Legally authorised public institutions and authorities
  • Digital marketing and analytics service providers

Your personal data is transferred in accordance with the applicable legislation by taking the necessary technical and administrative security measures.

6. USE OF COOKIES

Cookie technologies are used on our website to improve the user experience, perform analytics and enhance service quality.

You may change your cookie preferences or restrict the use of cookies through your browser settings.

7. YOUR RIGHTS UNDER THE KVKK

Under Article 11 of the KVKK, users have the following rights:

  • To learn whether their personal data has been processed,
  • To request information regarding the processed data,
  • To learn the purpose of processing,
  • To request the correction of incomplete or incorrectly processed data,
  • To request the deletion or destruction of the data,
  • To request compensation for damages if the processing is unlawful.

You may submit your requests within this scope to us through the Helixa Laboratories communication channels.

8. DATA SECURITY

Helixa Laboratories implements the necessary technical and administrative security measures to protect personal data and carries out the necessary infrastructure work to protect data against unauthorised access, loss, misuse or disclosure.